Frequently Asked Questions (FAQs)

What currency are the prices shown in on the site?
We display prices in multiple currencies for your convenience.

I just placed an order. When will it ship?
We work hard to process and ship your order as quickly as possible. Please allow 24-48 hours for production before your order is shipped.
- Shipping times:
- Within the EU: 4-15 days
- Outside the EU: 9-18 days

In rare cases, due to high demand, carpets may be temporarily out of stock. If this happens, production can take an additional 20-60 days. Thank you for your understanding and patience.

If you have any questions, feel free to email us at info@persian-carpets.ch

Can I return my order if I’m not satisfied? What if there’s an issue?
Your satisfaction is our priority! We offer a 100% money-back guarantee. If your product arrives defective, damaged, incorrect, or if you’re simply not in love with it, you can return it within 30 days for a full refund.

- Return details:
- You are responsible for return shipping costs. Exception: If the wrong item was sent due to our mistake, we will cover the return shipping cost.
- Once we receive the returned item, we’ll process your full refund.
- Include your name and order number with the returned parcel to ensure smooth processing.

Important: If your package is already on its way, you’ll need to wait for it to arrive and then return it to qualify for a refund.


Can I cancel my order?
Yes! You can cancel your order at no cost, but only before it ships.


I entered the wrong address. What should I do?
If you realize you’ve entered an incorrect address, please review your order confirmation email. Notify us as soon as possible at info@persian-carpets.ch with the correct address.

- Address corrections:
- We can update the address within 24 hours of your order.
- Unfortunately, we cannot issue refunds for incorrect addresses submitted after 24 hours.

How long does shipping take?
Shipping times vary depending on your location:
- EU: 4-15 days
- Worldwide: 9-18 days

We ship from different fulfillment centers to deliver your order as efficiently as possible.


I have a question that wasn’t answered. Can you help?
Of course! We’re here to assist you. Please email us at **info@persian-carpets.ch**, and we’ll do our best to help.

Tip for a quick response: Attach your order number, address, and clearly describe the issue in your email. This helps us respond to your inquiry promptly.

If there’s anything else you need, don’t hesitate to reach out! 😊